1300 309 117 (Monday - Friday, 9:00 AM - 5:00 PM) [email protected]

Terms and Conditions

Brochure validity

The tour and package arrangements referred to in this brochure are valid for departures from 01 January 2024 to 31 December 2024 and are subject to conditions. Prices are correct at time of release and are subject to change without notice during the validity of this brochure.

Deposit and balance

A non-refundable deposit of AUD $500.00 per person must be received by VN Holidays within 3 days of confirmation of your booking otherwise booking will be cancelled without notice. Full balance must be received within 60 days.

Any booking that is made within 60 days, full payment is due immediately from confirmation and non-refundable.

Rebook fee is applied per person plus any fare/ tax difference if applicable. Within 48 hours prior to departure time, exchange is not acceptable.

Tour package cancellation policy Hotel cancellation policy
Days of notice Fee per person Days of notice Fee per person
60 days and over Loss of deposit 60 days and over Loss of deposit
Within 60 days 50% of tour price Within 60 days 50% of the total price
Less than 60 days 100% of tour price Less than 60 days 100% of the total price

Hotel accommodation: Twin share accommodation is based on share of twin room as allocated by the supplier. Single accommodation must be reserved by people travelling alone and is subject to the payment of applicable supplement.

Land only, service fee and cancellation: If booking land only, a minimum of 3 nights is required per booking or a $25 service fee will apply. Hotels reserve the right to charge a cancellation fee of 100% of the first night after reservation has been confirmed, or full length of stay charges – this is subject to the hotel conditions. Non-refundable for no show. An administration of $30 applies.

Cancellations, alterations, reissues and other services:
Prior to final payment – there will be no refund of your deposit, or any supplier advance payment or additional deposit where applicable.

After final payment – there will be no refund of your deposit and there may be cancellation fees charged by airlines, hotels or ground/cruise operators of all or part of the price paid.

After booking documents have been issued, any alteration for existing booking a fee of $50 per booking is applied. Transfer to other package or service is not applicable.

Travel insurance: Travel insurance is strongly recommended. VN Holidays can arrange this for you.

Tour operator cancellation: VN Holidays reserves the right to cancel or reschedule any Vietnam tours, Cambodia tours or Laos tours departure in accordance with operating requirements or circumstances beyond its control. Should the minimum number for a particular trip not be reached, VN Holidays reserves the right to recalculate the cost of the tour based on the number of participants or offer an alternative.

Health and visas: You are responsible for all entry, exit, health and other documents required by law, regulations and requirement of the countries visited or transited including Laos visa from Australia, Vietnam visa from Australia and Cambodia visa from Australia.

Airfares: Subject to airline rules and tariffs. Non-endorsable, cancellation penalties apply, no refund or extensions after ticket issued, reroute restricted, rebook restricted. Please ask your travel agent to explain the full details. If included in the package, Cambodia flights & Vietnam flights will be arranged by your travel agent with Vietnam Airlines as our partner airline.

Maps and illustrations: Cambodia maps, Vietnam maps and Laos maps, including route maps and photographic illustrations are for general purposes only and are not intended to indicate exact route, facility, service or hotel, which may vary.

Important note: Please contact the Department of Foreign Affairs and Trade at www.dfat.gov.au or 1300 555 135 to be updated with the latest Vietnam travel, Cambodia travel and Laos travel information, as well as current information for travelling within Asia. It may be a possibility that you may have to change your itinerary, for circumstances beyond our control.

Personalised just for you

We’ll bring your travel dreams to life with our tailored and distinct travel packages and tours that take you throughout Cambodia, Vietnam and Laos. Tell us what you have in mind and we’ll put something incredible together for you. It’s as simple as that.

From booking first class Cambodia flights and your luxurious Cambodia travel to complete Vietnam Airlines itineraries and exciting Vietnam holidays, we’ll create an experience that suits your needs and your budget.